1. Who sells to you
The seller is KAVIO LABS SOFTWARE LIMITED, a company registered in England and Wales (company no. 17532441), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, trading as Sintios ("we", "us"). Contact: [email protected].
These terms cover purchases made on sintios.com for any Sintios app or game (for example on DepositBack on the web, Backed on the web, Tank Commander on the web or Sintios Daily Plus; every app's page links to its own buy page). Purchases made inside an app through the App Store or Google Play are sold under Apple's or Google's terms instead. Using the app itself is covered by that app's Terms of Use.
2. What you buy
- Passes (for example the DepositBack Move pass): a one-off payment that unlocks the paid features described on the buy page, for the scope stated there (for a Move pass: one home, until move-out). A pack may contain more than one pass. Each pass is used when you assign it to a home in the app; the same home stays unlocked on every device where you sign in.
- One-off unlocks (for example Backed Pro lifetime, the Night Apex Racing or Iron Sector Full Game, Remove Ads, a premium tank, helicopter or kit set, or a starter pack): a one-off payment that unlocks the same content as the matching in-app purchase, for as long as the app or game is offered. A starter pack's in-game items are delivered once on each device where you sign in. A time pass (for example the ScratchProof one-trip pass) gives access for the period stated on the buy page (30 days), counted from the purchase.
- Subscriptions (for example DepositBack Pro yearly, Backed Pro yearly, Lamplight Pro, or Plus in a game, monthly or yearly): access to the paid features for as long as the subscription runs. The buy page shows the price, the billing period and any free trial.
- Sintios Daily Plus is a yearly subscription (US$14.99 a year, with a 7-day free trial) that unlocks Plus in every Sintios daily game (for example Prismo and Unpark), including daily games added while it runs. It renews automatically each year until you cancel at sintios.com/account. It is sold only on sintios.com; Plus bought inside a game through the App Store or Google Play is a separate subscription for that game, sold under Apple's or Google's terms. What Plus includes is described on the Sintios Daily Plus page and in each game.
What is included is described on the buy page and in the app. Features may change over time; we won't remove a core paid feature from a purchase you have already made without reasonable notice.
3. Prices and payment
- Prices are shown in US dollars (US$) on the buy page and on the Stripe checkout page before you pay. The amount on the checkout page is the amount you pay. Web prices may differ from in-app prices.
- Payment is taken by Stripe when you confirm the order (for a free trial: when the trial ends), by card, Apple Pay or Google Pay. We receive no card or wallet details. Stripe may ask for extra verification from your bank.
- If you live outside the United States, your bank or card provider may convert the amount and charge a fee; that is between you and them.
- Where VAT or another sales tax applies to your purchase, it is included in or added to the price shown at checkout.
- Your receipt and invoices are emailed by Stripe and are available at sintios.com/account (Manage billing).
4. Your Sintios account and access
Your purchase is linked to the email address you give at checkout. That email is your Sintios account: to use the purchase, sign in to the app with it (we email you a sign-in link, or for some games a one-time code; there is no password). A web purchase unlocks the same content as the matching in-app purchase, and paid features that remove ads also remove them for web buyers. Please use an address you can receive mail at, and keep access to it. You can see your purchases and delete your account at sintios.com/account. How we handle this data is described in each app's Privacy Policy.
5. Subscriptions, free trials and renewal
- A subscription renews automatically at the end of each period at the price then in force, and the card on file is charged, until you cancel. We will tell you before any price change takes effect for you, and you can cancel before it does.
- If a subscription has a free trial, you are not charged if you cancel before the trial ends. Otherwise the first period is charged when the trial ends. A free trial is offered once per person.
- Cancel any time at sintios.com/account (Manage billing). Cancelling stops future renewals; you keep access until the end of the period you have paid for.
- If a renewal payment fails, Stripe will retry for a short time; access ends if the payment still can't be taken.
6. Your 14-day cancellation right (UK and EU consumers)
Normally a consumer may cancel a contract for digital content within 14 days. For digital content that is delivered straight away, that right ends once delivery begins if you expressly ask us to start within the 14 days and acknowledge that you will lose the right. At checkout you do this by ticking the box: "Start my access now. I understand I lose my 14-day right to cancel once my purchase is delivered." We record when you ticked it and confirm it in the purchase confirmation email we send you (Stripe sends the payment receipt separately).
This does not affect cancelling a subscription's future renewals (section 5), the refunds we offer in section 7, or your rights if the purchase is faulty (section 8).
7. Refunds
Even though the 14-day right has ended, we refund in full when you email [email protected] within 14 days of the payment and:
- a pass has not been used for a home yet, or a one-off unlock hasn't been used in the app yet (you haven't signed in to the app with that email since buying it); or
- a subscription renewal (for example DepositBack Pro, Backed Pro, a game's Plus or Sintios Daily Plus) was charged that you didn't mean to keep and you haven't used the paid features since it renewed; or
- you were charged twice or by mistake.
Refunds go back to the original payment method through Stripe, usually within 5 to 10 working days. When a payment is refunded in full, the pass or subscription it paid for ends straight away (a refunded subscription is also cancelled). We may refuse refunds in cases of clear abuse. Purchases made through the App Store or Google Play are refunded by Apple or Google under their own policies.
8. If something is wrong
If digital content you bought is faulty, not as described or not fit for purpose, you have rights under the Consumer Rights Act 2015 (or your local consumer law), including a repair or replacement and, in some cases, a full or partial refund. Nothing in these terms limits those rights. Please email us first so we can fix it.
9. Ending access
We may suspend or end access if a payment is reversed (for example a chargeback), if a purchase was made fraudulently, or if the app's Terms of Use are seriously broken. If we stop offering an app or a paid feature, we will give reasonable notice and refund the unused part of a subscription you paid for. If you delete your Sintios account, any subscription is cancelled and passes you haven't used are no longer available; please ask for any refund you are owed first.
10. Liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, for business losses, or for the outcome of anything you use an app for (each app's Terms of Use explain its limits, for example that DepositBack does not guarantee the return of a deposit). Nothing here limits liability for death or personal injury caused by negligence, for fraud, or anything else that can't be limited by law.
11. Law, complaints and changes
These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you keep the protection of the mandatory consumer laws of where you live and may bring a claim there. Please contact us first with any complaint; we aim to reply within two working days.
We may update these terms; the version shown when you buy applies to that purchase, and we will tell you about changes that affect an ongoing subscription before they apply.
Sintios · KAVIO LABS SOFTWARE LIMITED · [email protected]