How can we help?
Scanning
How long does a scan take?
About 40 seconds. ScratchProof guides you around the car in 6 angles: front, front right, rear right, rear, rear left and front left. Do it before you drive away, and again just before you hand back the keys.
How do I mark damage?
Tap the scratch, dent or scuff on the photo, then choose what it is and, if you like, its size. You can add, change or remove marks until you seal the scan.
Does ScratchProof find damage automatically?
No. At pick-up you mark what you see. At return, ScratchProof compares each photo with the pick-up photo of the same angle and points out areas that changed. These suggestions can be wrong (light, dirt, reflections, a different camera position), so keep the real damage and remove the rest.
What does “sealed” mean?
When you finish a scan, ScratchProof records the time, the place and a SHA-256 fingerprint of every photo and mark, and fingerprints all of it together. If anything changes afterwards, the seal no longer matches. See how to verify a report.
If you're charged
How do I dispute a damage charge?
Open the rental, tap See comparison & report, export the PDF report and tap Write dispute letter. Choose the rental company, your card issuer or a consumer body, the tone and the language, then send it by email with the report attached.
Will the rental company accept my report?
We can't promise that. ScratchProof gives you clear, timestamped evidence; whether a company, bank or court accepts it is up to them. Clear photos and a note on the rental company's own return form help most.
Which languages can the letters be written in?
English, Spanish, Italian, French, Portuguese, German, Dutch, Polish, Greek and Turkish.
Pro and privacy
What's free and what's Pro?
Free: one active rental with sealed, timestamped photos and marks, with a small ad on the rentals list. Pro: unlimited rentals, the comparison, PDF reports and dispute letters, and no ads. Pro is yearly (with a free trial) or a one-trip pass for 30 days.
Where are my photos stored?
Only on your phone. ScratchProof has no account and no servers. Delete a rental to delete its photos.
How do I cancel Pro?
iPhone In the Settings app: your name, then Subscriptions, then ScratchProof. Or in ScratchProof: Settings, Manage subscription.
Android In ScratchProof: Settings, Manage subscription. Or in the Play Store app: your profile picture, then Payments & subscriptions → Subscriptions → ScratchProof. Cancel at least 24 hours before renewal. Refunds for Google Play purchases follow Google Play's refund policy.
I bought Pro but it's not unlocked.
Open ScratchProof's Settings and tap Restore purchases. Make sure you're signed in with the same Apple Account (iPhone) or Google Account (Android) you used to buy. Purchases don't carry over between iPhone and Android.