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ScratchProof · Legal

Terms of Use

Effective 3 November 2026Developer: Sintios (KAVIO LABS SOFTWARE LIMITED)[email protected]

The short version

  • ScratchProof helps you keep evidence. It can't guarantee that a rental company, bank or court will accept it.
  • Damage marks are yours, and "changed area" suggestions can be wrong. Check every photo yourself.
  • ScratchProof is not legal advice. Letters are templates you edit and send yourself.
  • Your data stays on your phone. We can't restore it, so export your reports.
  • Pro is billed by Apple (iPhone) or Google Play (Android) and can be cancelled any time in your account settings there.

1. Agreement

By downloading or using ScratchProof you agree to these Terms. If you got ScratchProof from the App Store, you also agree to Apple's Licensed Application End User License Agreement (the "Standard EULA"); if these Terms and the Standard EULA conflict, the Standard EULA applies to the extent required by Apple. If you got ScratchProof from Google Play, the Google Play Terms of Service also apply to your download and purchases.

2. What ScratchProof does

ScratchProof guides you to photograph a rental car from six angles at pick-up and at return, stamps each photo with the time and (if you allow it) the place, lets you mark visible damage, seals each scan with a cryptographic fingerprint, compares the two scans, and helps you prepare a PDF report and a dispute letter.

3. Evidence, not a guarantee

  • Whether a rental company, card issuer, consumer body or court accepts your photos and report is up to them. ScratchProof doesn't promise any outcome or refund.
  • Photos can miss damage (poor light, dirt, angle, reflections). Take clear photos and, where possible, ask the rental desk to record damage on their form too.
  • The seal shows whether a scan's photos and marks changed after sealing. It relies on your phone's clock and location; it is not a certified time-stamping service.
  • Suggestions of areas that changed between scans are automatic and can be wrong or incomplete. They don't identify damage.

Dispute letters are general templates. They aren't legal advice and don't create a lawyer-client relationship. You are responsible for what you send. For important disputes, contact a consumer organisation or a lawyer.

5. Your responsibility for data

Your rentals and photos are stored only on your device. We can't recover them if your device is lost or the app is deleted. Export reports you may need later. Only photograph cars and places you're allowed to, and respect other people's privacy (for example, avoid photographing people or other cars' number plates where not needed).

6. Free version, ScratchProof Pro and payments

  • The free version lets you keep one active rental with timestamped photos and marks.
  • ScratchProof Pro unlocks additional features, such as unlimited rentals, the comparison, PDF reports and dispute letters, and removes ads. Features may change over time; we won't remove a core paid feature without reasonable notice.
  • Pro is available as a yearly auto-renewing subscription (which may include a free trial) or a one-trip pass that gives Pro for 30 days and doesn't renew. Prices are shown in the app and on the App Store or Google Play before you buy.
  • Payment is charged to your Apple Account (App Store) or Google Account (Google Play) at confirmation of purchase. The subscription renews automatically unless cancelled at least 24 hours before the end of the current period, and your account is charged for renewal within 24 hours before the end of the period. Any unused part of a free trial is forfeited when you buy a subscription.
  • On iPhone, you can manage or cancel subscriptions in your Apple Account settings. Refunds are handled by Apple under its policies (reportaproblem.apple.com). On Android, manage or cancel in the Play Store app (profile picture → Payments & subscriptions → Subscriptions) or at play.google.com/store/account/subscriptions; refunds for Google Play purchases follow Google Play's refund policy. Purchases don't carry over between iPhone and Android.

7. Acceptable use

Don't use ScratchProof to create false evidence, to alter photos or reports, to make false claims against anyone, or to break the law. Don't reverse engineer the app except where the law allows it.

8. Third parties

ScratchProof isn't affiliated with any rental company, card issuer or consumer body. Names of companies appear only because you enter them. We aren't responsible for how third parties handle your dispute.

9. Intellectual property

The app, its design and content belong to us or our licensors. You keep all rights to your photos and content.

10. Disclaimers and limitation of liability

The app is provided "as is" and "as available", to the extent the law allows. We aren't liable for charges you have to pay, rejected disputes, missed damage, incorrect suggestions, or data loss, except where the law doesn't allow this limitation.

Nothing in these Terms limits rights you have as a consumer that can't be excluded by law, including statutory rights in the UK, the EU and Türkiye, or our liability for death or personal injury caused by negligence, fraud, or gross negligence and wilful misconduct.

11. Changes and termination

We may update these Terms. If a change is significant, we'll tell you in the app or in release notes. You can stop using ScratchProof at any time by deleting it.

12. Governing law

These Terms are governed by the laws of the country where Sintios is established. If you are a consumer, you also keep the protection of mandatory laws of your country of residence and may bring claims in your local courts.

13. Contact

Sintios · [email protected]