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DepositBack · Legal

Terms of Use

Effective 28 October 2026Developer: Sintios (KAVIO LABS SOFTWARE LIMITED)[email protected]

The short version

  • DepositBack helps you keep evidence of your home's condition. It can't guarantee that a landlord, letting agent, deposit scheme or court will accept it, or that you'll get your deposit back.
  • Damage marks are yours, and "what changed" suggestions can be wrong. Check every photo yourself.
  • DepositBack is not legal advice. Key dates are a guide, and letters are templates you edit and send yourself.
  • Your data stays on your iPhone. We can't restore it, so export your reports. Sign and invite links are deleted automatically.
  • The Move pass is a one-off purchase for one home. Pro is billed by Apple and can be cancelled any time in your Apple Account settings.

1. Agreement

By downloading or using DepositBack you agree to these Terms and to Apple's Licensed Application End User License Agreement (the "Standard EULA"). If these Terms and the Standard EULA conflict, the Standard EULA applies to the extent required by Apple. If you open a DepositBack sign or invite link on sintios.com, sections 5, 8 and 10 to 13 apply to you too.

2. What DepositBack does

DepositBack guides you to photograph a rented home room by room at move-in and move-out, stamps each photo with the time and (if you allow it) the place, lets you mark visible damage and record meters, keys and alarm tests, seals each check-in and move-out with a cryptographic fingerprint, and helps you prepare a PDF report, a landlord sign link, a reply to an inventory, a comparison of the two, answers to proposed deductions, letters and a dispute pack.

3. Evidence, not a guarantee

  • Whether a landlord, letting agent, deposit protection scheme (such as TDS, DPS or mydeposits), adjudicator or court accepts your photos and report is up to them. DepositBack doesn't promise any outcome or refund of your deposit.
  • Photos can miss damage or dirt (poor light, angle, reflections). Take clear photos of every spot, and where possible also check and reply to the landlord's own inventory.
  • The seal shows whether a check-in or move-out changed after it was sealed. It relies on your iPhone's clock and location; it is not a certified time-stamping service.
  • Suggestions of what changed between check-in and move-out are automatic and can be wrong or incomplete. They don't identify damage or decide who is responsible.

Key dates, reminders, letters and the dispute pack are general guidance, written for tenancies in England and Wales. They aren't legal advice and don't create a lawyer-client relationship. Deadlines and rules can differ for your tenancy, your scheme or your country, so check them with your deposit scheme. You are responsible for what you send. For important disputes, contact your deposit scheme, a tenants' advice service or a lawyer.

  • A sign link lets the person you send it to view your sealed report, sign it or comment on it in a browser, and download a signed receipt. Anyone who has the link can open it, so share it only with your landlord or letting agent.
  • By signing, a landlord or agent confirms that they reviewed the report on the stated date. A signature on a DepositBack link is a record of that response; it doesn't change the tenancy agreement or anyone's legal rights.
  • Only upload reports you're entitled to share, and only invite people who live in the home.
  • Links are stored for a limited time (sign links 120 days, invites 30 days) and then deleted. Keep the signed receipt and your exported report if you may need them later. We may remove a link that breaks these Terms or the law.
  • The link service is provided as is, may occasionally be unavailable, and may change or end with reasonable notice in the app. Your data on your iPhone isn't affected.

6. Your responsibility for data

Your homes and photos are stored only on your device. We can't recover them if your device is lost or the app is deleted. Export reports and data you may need later (Settings → Export all data). Respect other people's privacy: avoid photographing people, their belongings or their personal documents where not needed.

7. Free version, Move pass, Pro and payments

  • The free version lets you keep one home with guided photos, stamps, the seal, photo export and key dates. DepositBack shows no ads.
  • A Move pass is a one-off, non-renewing purchase that unlocks additional features for one home until move-out, such as the PDF report and sign link, the inventory response, the move-out comparison and the dispute pack. It is recorded on your iPhone and linked to the home it is assigned to. Because it is a one-off (consumable) purchase, Apple's "Restore Purchases" doesn't bring it back on a new device; it moves with your iPhone backup.
  • DepositBack Pro is a yearly auto-renewing subscription (which may include a free trial) that includes the Move pass features for unlimited homes, plus housemates. Features may change over time; we won't remove a core paid feature without reasonable notice.
  • Prices are shown in the app and on the App Store before you buy. Payment is charged to your Apple Account at confirmation of purchase. The subscription renews automatically unless cancelled at least 24 hours before the end of the current period, and your account is charged for renewal within 24 hours before the end of the period. Any unused part of a free trial is forfeited when you buy a subscription.
  • You can manage or cancel subscriptions in your Apple Account settings. Refunds are handled by Apple under its policies (reportaproblem.apple.com). A refunded Move pass no longer unlocks its home.
  • Buying on sintios.com: the Move pass and Pro can also be bought on our website. Those purchases are sold by KAVIO LABS SOFTWARE LIMITED, paid through Stripe, and covered by our Terms of Sale (prices, renewal, cancellation and refunds). You unlock them in the app by signing in with the same email; manage or cancel them at sintios.com/account.

8. Acceptable use

Don't use DepositBack or its links to create false evidence, to alter photos or reports, to sign in someone else's name, to make false claims against anyone, to upload unlawful content, to harass anyone, or to break the law. Don't try to access links that weren't shared with you, overload the service or reverse engineer the app except where the law allows it.

9. Third parties

DepositBack isn't affiliated with any landlord, letting agent or deposit protection scheme, including TDS, DPS and mydeposits. Their names appear only to help you prepare your evidence. We aren't responsible for how third parties handle your deposit or your dispute.

10. Intellectual property

The app, the sign and invite pages, their design and content belong to us or our licensors. You keep all rights to your photos and content. You allow us to store and show the report and details in a link only to provide that link, for as long as it exists.

11. Disclaimers and limitation of liability

The app and the link service are provided "as is" and "as available", to the extent the law allows. We aren't liable for deductions you have to pay, rejected disputes, missed deadlines, missed damage, incorrect suggestions, links that are unavailable or expired, or data loss, except where the law doesn't allow this limitation.

Nothing in these Terms limits rights you have as a consumer that can't be excluded by law, including statutory rights in the UK and the EU, or our liability for death or personal injury caused by negligence, fraud, or gross negligence and wilful misconduct.

12. Changes and termination

We may update these Terms. If a change is significant, we'll tell you in the app or in release notes. You can stop using DepositBack at any time by deleting your links and the app.

13. Governing law

These Terms are governed by the laws of the country where Sintios is established. If you are a consumer, you also keep the protection of mandatory laws of your country of residence and may bring claims in your local courts.

14. Contact

Sintios · [email protected]