Delete your account

Lamplight has no sign-up: your account is a random anonymous ID created on your phone. You can delete it, and everything our server holds about it, at any time. This works the same on iPhone and Android.

Delete your account in the app

1. Open Lamplight on the phone you use it on.
2. Tap the Settings tab.
3. Scroll to the bottom and tap Delete account.
4. Confirm with Delete account. Your phone needs an internet connection for this.

The account is deleted at once. If you live alone and use Lamplight as a safety net, your contacts stop getting alerts about you. If you look out for someone, you stop looking out for everyone you were connected to. The app then removes its sign-in keys from your phone and returns to the welcome screen. You can delete the app afterwards.

What is deleted, and when

As soon as you confirm, we permanently delete from our database:

• your anonymous account ID and the hashed device secret;
• your role, display name, time zone and settings (quiet period, quiet hours, mode);
• your push token (Apple APNs or Google FCM) and which platform you use;
• your activity timestamps and any alert in progress;
• your last location, if you had location sharing on;
• your contact links, in both directions, and any invite codes you created;
• the alert log entries about you or sent to you.

What is kept, and for how long

• Database backups: our hosting provider may keep encrypted backups of the database for a limited time (up to 30 days). Deleted data is gone from them once that period ends. Backups are used only to restore the service after a failure.
• Technical error logs: short-lived server error logs may contain your anonymous account ID. They are kept only for a short time to fix problems and are then deleted.
• Abuse protection: to limit abuse, our server counts requests per connection using a one-way hash that changes every day. These counters contain no account ID or IP address and are deleted after one day.
• Notifications already delivered stay on the phones that received them until those people dismiss them. We can't remove them.
• Data we never held: purchases (kept by Apple or Google Play) and ad data in the free version (kept by Google AdMob) are handled under their own policies. See sections 7 and 8 of the privacy policy.

We keep nothing else about your account.

Can't delete it in the app?

Email [email protected] with the subject "Delete my Lamplight account". Accounts are anonymous, so we need a way to find yours.

If you can still open the app: send your account code

In Lamplight, go to Settings → About → Account code and tap the code to copy it (it looks like F4X49-MKKJM). Paste it into your email. The code lets us find your account exactly. It only identifies your account: it can't be used to sign in or to change anything, so it's safe to send.

No longer have the app or the phone?

Then please include as much of this as you can:

• your display name in Lamplight, if you set one;
• your role: you live alone and use Lamplight as a safety net, or you look out for someone;
• whether you used an iPhone or an Android phone;
• roughly when you set Lamplight up, and when you last used it;
• the display names of the people you were connected to.

We'll reply within two working days and delete the account within 30 days, then confirm by email. If we can't match an account with confidence, we'll tell you rather than guess, because deleting the wrong account would switch off someone else's safety net. We use your email only for this request and delete it once the request is closed.

A faster way, if a contact can help: anyone you were connected to can remove you in their own app (People, or "Stop looking out"). That ends alerts between you straight away.

More

Everything our server stores, and why, is listed in the privacy policy. Questions: [email protected] · Lamplight support.